This document contains the official policies of EC Equine Marketing, governing the purchase and use of all online courses and educational products. These policies are maintained in compliance with CPD accreditation standards and are reviewed annually.

 

Contents

• 1. Refund Policy

• 2. Privacy Policy

• 3. Terms & Conditions

• 4. Accessibility Policy

• 5. Complaints Policy

• 6. Equal Opportunities Policy

 

 

 

1. Refund Policy

Last updated: May 2026

 

Overview

EC Equine Marketing is committed to delivering high-quality educational content. We want every learner to feel confident in their purchase. This policy outlines the terms under which refunds may be requested.

 

Refund Eligibility

We offer a 7-day refund period from the date of purchase, provided that:​

• The refund request is submitted in writing to ecequinemarketing@gmail.com within 7 days of the original purchase date.

• The learner has not downloaded any workbooks, templates, or supplementary materials included with the course.

 

Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• The refund request is received more than 7 days after the date of purchase.

• Downloadable resources have been accessed or downloaded.

• A Certificate of Completion has been issued.

 

How to Request a Refund

To request a refund, please email ecequinemarketing@gmail.com with the subject line 'Refund Request' and include your full name, email address used at purchase, date of purchase, and reason for the request. Approved refunds will be processed within 5-10 business days to the original payment method.

 

 

 

2. Privacy Policy

Last updated: May 2026

 

Overview

EC Equine Marketing respects the privacy of all learners and website visitors. This policy explains what personal data we collect, how we use it, and how we protect it.

 

Data We Collect

When you purchase a course or interact with EC Equine Marketing, we may collect the following information:

• Full name and email address

• Billing address and payment information (processed securely through our payment provider; we do not store card details)

• Course progress and completion data

• Communications sent to us via email or social media

 

How We Use Your Data

Your data is used solely for the following purposes:

• Processing your course purchase and providing access

• Communicating course updates, support, and relevant educational content

• Issuing certificates of completion

• Improving our courses and educational offerings

 

Data Sharing

EC Equine Marketing does not sell, rent, or share your personal data with third parties for marketing purposes. Data may be shared with trusted service providers (such as our course platform and payment processor) strictly for the purpose of delivering our services.

 

Data Retention

We retain your personal data for as long as necessary to provide your course access and comply with legal obligations. You may request deletion of your data at any time by contacting ecequinemarketing@gmail.com.

 

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. To exercise any of these rights, please contact us at ecequinemarketing@gmail.com.

 

 

 

3. Terms & Conditions

Last updated: May 2026

 

Agreement

By purchasing any course or bundle from EC Equine Marketing, you agree to the following terms and conditions. Please read them carefully before completing your purchase.

 

Access & Licence

• Upon purchase, you are granted a personal, non-transferable licence to access the course content.

• Course access is for individual use only and may not be shared, resold, or transferred to another person.

• EC Equine Marketing reserves the right to revoke access in the event of a breach of these terms.

 

Intellectual Property

• All course content, including videos, workbooks, templates, and written materials, is the intellectual property of EC Equine Marketing.

• Content may not be reproduced, distributed, or used for commercial purposes without written permission from EC Equine Marketing.

 

Lifetime Access

Where lifetime access is offered, this refers to the lifetime of the course as operated by EC Equine Marketing. In the event that a course is discontinued, reasonable notice will be provided to enrolled learners.

 

Results Disclaimer

EC Equine Marketing provides education and professional development content. Results will vary based on individual effort, experience, and market conditions. We do not guarantee specific business outcomes as a result of completing our courses.

 

Governing Law

These terms are governed by the laws of the State of Texas, United States.

 

 

 

4. Accessibility Policy

Last updated: May 2026

 

Our Commitment

EC Equine Marketing is committed to making our educational content as accessible as possible to all learners, regardless of ability or circumstance.

 

Current Accessibility Features

• All course videos include subtitles or closed captions.

• Written transcripts are available for all video lessons upon request.

• Workbooks and downloadable materials are provided in PDF format, compatible with screen readers.

• Course content is accessible on desktop, tablet, and mobile devices.

 

Requesting Accommodations

If you require additional support or accommodations to access our course content, please contact us at ecequinemarketing@gmail.com and we will do our best to assist you.

 

Ongoing Improvement

We are committed to continuously improving the accessibility of our content. We welcome feedback from learners regarding accessibility and will review this policy annually.

 

 

 

5. Complaints Policy

Last updated: May 2026

 

Our Commitment

EC Equine Marketing takes all complaints seriously and is committed to resolving concerns in a fair, timely, and professional manner. We view feedback — including complaints — as an opportunity to improve the quality of our educational offerings.

 

How to Submit a Complaint

If you are dissatisfied with any aspect of your experience with EC Equine Marketing, please follow the steps below:

 

Step 1 — Contact us directly. Email ecequinemarketing@gmail.com with the subject line 'Formal Complaint.' Please include your full name, the course or product in question, a detailed description of your concern, and any relevant supporting information.

 

Step 2 — Acknowledgement. We will acknowledge receipt of your complaint within 3 business days.

 

Step 3 — Resolution. We will investigate your complaint and provide a full written response within 14 business days of acknowledgement. Where a resolution requires additional time, we will communicate this to you.

 

Escalation

If you are not satisfied with the outcome of your complaint, you may escalate the matter in writing to ecequinemarketing@gmail.com marked 'Escalated Complaint' and it will be reviewed by the business owner directly.

 

Record Keeping

All complaints and their outcomes are recorded and reviewed periodically to identify patterns and opportunities for improvement.

 

 

 

6. Equal Opportunities Policy

Last updated: May 2026

 

Our Commitment

EC Equine Marketing is committed to providing equal access to education for all learners, regardless of age, gender, race, ethnicity, nationality, religion, disability, sexual orientation, or any other characteristic.

 

Non-Discrimination

We do not discriminate in the provision of our educational content, services, or support. All learners are entitled to the same quality of experience and access to course materials.

 

Inclusive Learning Environment

We are committed to creating a respectful, inclusive, and welcoming environment for all learners. Any behaviour that is discriminatory, harassing, or disrespectful toward EC Equine Marketing staff or fellow learners will not be tolerated and may result in the removal of course access without refund.

 

Reporting Concerns

If you believe you have been treated unfairly or experienced discrimination in connection with EC Equine Marketing, please contact us at ecequinemarketing@gmail.com. All reports will be taken seriously and handled with confidentiality.

 

Policy Review

This policy is reviewed annually to ensure it remains current, relevant, and aligned with best practice in professional education.

 

 

 

EC Equine Marketing | ecequinemarketing.com | ecequinemarketing@gmail.com

All policies last reviewed May 2026